dream feel privacy-policy

Terms and Conditions of Dream Feel Mattresses

Terms and Conditions of Dream Feel Mattresses

Transparency in the business is an important aspect that help customers/buyers/clients to understand all important points of a sale/purchase transaction and its after sale policies with regards warranty, return, refund, privacy etc.

The following will help and explain you to understand our various policies, terms and conditions of our products and service.

This document covers the following policies in detail:

Warranty Policy
Return Policy
Refund Policy
Shipping Policy
Cancellation Policy
Privacy Policy
Data Collection Policy
Legal and Jurisdiction

Warranty Policy
Dream feel Mattress Warranty Policy
Warranty period – We make quality mattresses that provides superior comfort sleeping experience and our mattresses carry standard limited warranty on all range of mattresses from 3 to 8 years.

The following is the limited warranty period for Dream feel mattresses

Product / Mattress

Warranty

Dreamfeel Dual Comfort foam Mattress

*3 Year

Dreamfeel Orthocare Memory foam
Mattress

*5
Years

Dreamfeel Organic Latex foam Mattress

*8
Years

*Warranty is limited

What is COVERED under Warranty?
The warranty of the mattresses is covered for the following defects
• If the mattress has any manufacturing defect
• If the mattress is shrinking or sagging by more than 1 inch
• Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.

What is NOT COVERED under Warranty?
The warranty does not cover and void in the event of the following scenarios:
• Mattress without a valid warranty card and purchase invoice will not be covered under warranty
• The mattress covers/zipper is not covered under the warranty
• Mattress shrinking or sagging by less than 1 inch, which is normal scenario with memory foam and softy foam and it comes back to its normal shape and does not affect the comfort level, so this not covered under the warranty.
• The warranty is not covered for the mattress where the physical abuse or damage to the structure and/or cover material, cuts, burns, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
• Damaged caused by commercial use, such as in a hotel or store for non-commercial mattress will not be covered under the warranty
• Any mattress sold by resellers or unauthorized retailers is not covered under warranty.
• The warranty will not be covered for the mattress previously purchased and used by another consumer and sold to someone else.
• Mattress that are opened or serviced by an unauthorized service person will not be covered under the warranty
• If the mattresses are carried out for camping or outing are not covered under the warranty.
How to claim the warranty of your Dream feel mattress
In the event of a defect and in order to get the benefit of the Dream feel mattress limited warranty benefit, you must return your mattress to us with proof of the original warranty card, invoice and id proof of the consumer who purchased the mattress to match the name in the invoice.
You can send us an email to return@dreamfeel.in or contact our customer support number and provide all details of your mattress problem, purchase date, invoice and warranty card, our support team will review the problem and assist you on the further process and arrange for a return pick-up, review the mattress if this is under warranty policy, the same will be serviced for a specific part or replaced if needed after that will be delivered at the earliest.

Terms on Warranty Period Carry-over
Warranty carry-over – Replaced or repaired mattresses are subject to the same limited mattress warranty as the original mattress and that continues with date of purchase of the original mattress.
If you obtain for a replacement or repair of your mattress, the warranty period of the repaired or replaced mattress will continue from the date of purchase of the original mattress.

Return Policy
Dreamfeel mattresses comes with standard 7 days free return policy. Customers can return the mattress within 7 days from the date of purchase. All you need to do is pack the mattress and keep it ready for dispatch. Our logistics partner will pick up the product from your location and deliver it to our warehouse, once the mattress is received we will initiate the refund process and the payment will be credited to source account within 2-3 working days.

Refund Policy
In the event of the a order is cancelled after making the payment, your amount will be refunded back to the original source of payment within 3 to 4 days.

Terms/Criteria for return or replacement:
Mattress can be returned or replaced in the following scenarios after purchase. Damaged or manufacturing defect: If the mattress delivered to the customer is damaged or has some manufacturing defect customer should inform us on the same day of delivery to ensure the same is replaced.
Incorrect size or thickness: If the mattress delivered is not as per the size and thickness that was ordered customer should inform us on the same day of delivery to ensure the same is replaced

Process for return or replacement:
You can send us an email to return@dreamfeel.in or call our customer support number and inform about the problem, our support team will assist you on the process and arrange for a return pick-up and repair or replace the mattress at earliest, All you need to do is pack the mattress and keep it ready for dispatch. Our logistics partner will pick up the product from your location and deliver it to our warehouse to repair and return.

Terms for Replacement/Return:
In the event of return or replacement the mattress must be in good condition, the return request will be rejected if the mattress is physical abuse or damage to the structure and/or cover material, cuts, burns, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

Shipping Policy
Once the order is successfully placed, the same will be shipped within 2 to 3 working days.
Cancellation Policy
Customers can cancel the order placed with us, you can cancel the by logging in to your account, if any payment is made we will initiate the refund process and the payment will be credited to source account within 2-3 working days.

Privacy Policy
It’s a digital connected world like never before and it is going to grow more and more so is the Data. The Data, Internet and Communications technologies have made our lives experience better and enabled us stay connected, read, watch, view, buy, sell and more online.
The dreamfeel.in is an online store where you can buy Mattresses and other comfort care products and the same will be delivered to your door-step.

The “Dream Feel™” is a subsidiary and registered “Trade Mark” of Starshade Business Services Pvt. Ltd., and our privacy policy is governed and managed in accordance of the terms defined by Starshade.

This policy will define the data collection, data security and data usage.
We at “Dream Feel™” strictly follow the privacy policy of protecting and securing the data (information like name, email, number address etc.) of our website visitors, protective customers, customers, subscribers through our website forms, orders, surveys, reviews, subscriptions, page views etc. the data or information collected is secured and protected and never shared or sold with or to any third party or agency.
With your consent, we use the data collected to promote our products and inform you about the promotional offers and discounts based on your search history, page views, product views and purchase history on our website and our partners, promotors sites. We customize and share the products that you have shown and improve your experience of Dream Feel™ products.

Data Collection Policy
Data Collection, Protection and Usage by Dream Feel™
We collect your data upon your consent in specific and anonymous way in the form of information like name, email, number, address etc. through our website form, cookies, page views, product views, advertisement views on our website, or on our promotional platforms, social media platforms sources like google adds, face book adds, YouTube, twitter, Instagram etc.
We do not store your credit card number or other financial transaction user IDs as we use secure payment gateways of third-party payment processors and only, they will have your details with them.

Cookies: Our website collects cookies and other system information and web history or page views journey of the website visitors and stored anonymously.

Data Protection
The personal data (information like name, email, number address etc.) submitted on our website forms, surveys, reviews etc. by our protective customers, customers, subscribers, reviewers etc. is collected and protected and never shared with any third party or any other agency unless legal circumstances comes into picture.
Our website site dreamfeel.in is secured with SSL certificate and the data collected is encrypted with the SHA-2 and 2048-bit encryption – the strongest on the market.

Data (Information) Usage
The personal data collected is secured and it will be will be used to improve your buying experience, promotions and offers.
With your consent, we use your personal data collected to promote our products and inform you about promotional offers and discounts based on your interest and visits on our website and our partner promotors sites. We customize and advise the products that you have shown interest by products views and your purchase history of our products and improve your experience of Dream Feel™ products.
Emails: We may keep you updated with latest products, offers and promotions via email, you can opt-out or unsubscribe from our mailing.
SMS: We may keep you updated on the latest products, offers and promotions via sms as well.
Google Add remarketing: you may notice our adds over internet web pages via google partner sites for the products you have shown interest by visiting our web pages with the help of your browser cookies.

Digital Internet based adds
The cookies and other system information and web history collected will be used for remarketing and promotions based on your preference and interests. We use various digital marketing and promotional sources and channels to advertise and market our products, we use channel like Facebook adds, Google Adds and Google Add Re-marketing, our add campaigns and website page views and cookies information is used to re-target or re-market our potential customers and buyers to generate interest and create awareness about our offers, discounts of our products. With the help of customer buying journey and web history and interests we display relevant ads tailored as per there interest shown in our products.

Updates
Send us your suggestions and updates if you want us to update your details on support@dreamfeel.in we will review and update accordingly.

Changes in Privacy Policy
We may review and update or revise our terms of privacy policy without prior notice from time to time for better clarity and in accordance to compliance with the ever-changing needs and laws, keep visiting our privacy page to understand about our latest terms of privacy policy.

Unsubscribe or Opt-out
You can always unsubscribe from our mailing and stop receiving email, send us an email to support@dreamfeel.in to remove your email, we will opt you out from our mailing list.

You can also clear your cookies to get rid of online adds

Legal and Jurisdiction
All the legal processing shall be in accordance with law of land (India) and shall be within the jurisdiction/courts of Bangalore, Karnataka only.
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