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FAQs – Dream Feel Mattresses

FAQs

FAQs – Dream Feel Mattresses

You can purchase Dream Feel mattresses from our website www.dreamfeel.in, go to our website, explore the mattresses, select the mattress type, size and thickness and complete your order by entering your details and confirm the payment. Once order is placed, we will process and deliver.

You can purchase Dream Feel mattresses from our website www.dreamfeel.in, go to our website, explore the mattresses, select the mattress type, size and thickness and complete your order by entering your details and confirm the payment. Once order is placed, we will process and deliver.

The beds come in different sizes, Single size, Diwan size, Queen size and King size as well as custom sizes so do the mattresses to match and fit accordingly.
Before purchasing the mattress, check your bed size and buy the mattress that fit exactly
You can refer our Mattress buying guide, this will be helpful

Once your order is placed with us, we will process the same in 2-3 days and dispatch for delivery.
The delivery time depends on your location and area, ideally the mattresses are shipped within 2-3 days and should be delivered within 2 days to 1 week after shipping.
You can make payment online by Credit card or Net banking other options available while placing your order on our website
Yes, Dreamfeel mattresses comes with standard 30 days free return policy. Customers can return the mattress within 30 days from the date of purchase.
If you obtain for a replacement or repair of your mattress, the warranty period of the repaired or replaced mattress will continue from the date of purchase of the original mattress.
We make quality mattresses that provides superior comfort sleeping experience and our mattresses carry standard limited warranty on all range of mattresses from 3 to 10 years. Dreamfeel Dual Comfort foam Mattress 3 Year Dreamfeel Orthocare Memory foam Mattress 5 Years Dreamfeel Latex foam Mattress 8 Years Dreamfeel Organic Latex foam Mattress 10 Years

The warranty of the mattresses is covered for the following defects
• If the mattress has any manufacturing defect
• If the mattress is shrinking or sagging by more than 1 inch
• Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.

• Mattress without a valid warranty card and purchase invoice will not be covered under warranty
• The mattress covers/zipper is not covered under the warranty
• Mattress shrinking or sagging by less than 1 inch, which is normal scenario with memory foam and softy foam and it comes back to its normal shape and does not affect the comfort level, so this not covered under the warranty.
• The warranty is not covered for the mattress where the physical abuse or damage to the structure and/or cover material, cuts, burns, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
• Damaged caused by commercial use, such as in a hotel or store for non-commercial mattress will not be covered under the warranty
• Any mattress sold by resellers or unauthorized retailers is not covered under warranty.
• The warranty will not be covered for the mattress previously purchased and used by another consumer and sold to someone else.
• Mattress that are opened or serviced by an unauthorized service person will not be covered under the warranty
• If the mattresses are carried out for camping or outing are not covered under the warranty.

In the event of a defect and in order to get the benefit of the Dream Feel mattress limited warranty benefit, you must return your mattress to us with proof of the original warranty card, invoice and id proof of the consumer who purchased the mattress to match the name in the invoice. You can send us an email to return@dreamfeel.in or contact our customer support number and provide all details of your mattress problem, purchase date, invoice and warranty card, our support team will review the problem and assist you on the further process and arrange for a return pick-up, review the mattress if this is under warranty policy, the same will be serviced for a specific part or replaced if needed after that will be delivered at the earliest.
You can send us an email to return@dreamfeel.in or call our customer support number and inform about the problem, our support team will assist you on the process and arrange for a return pick-up and repair or replace the mattress at earliest.
In the event of return or replacement the mattress must be in good condition, the return request will be rejected if the mattress is physical abuse or damage to the structure and/or cover material, cuts, burns, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
No, any mattress sold by resellers or un-authorized retailers is not covered under Dream Feel warranty
You can reach out to us by email on support@dreamfeel.in or contact our customer support number provided on the contact us section
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